New Microsoft Teams Enhancements and New Partnerships for Healthcare — Redmond Channel Partner


New Microsoft Teams enhancements and new partnerships for healthcare

Microsoft on Tuesday announced new features for its Teams platform aimed at determining how healthcare workers interact and communicate with patients.

The first will allow patients to book on-demand appointments with their provider through the Microsoft Bookings app in Teams. The new feature, which will be previewed in April, is an extension of its Waiting Room and Queue functionality and aims to provide users with a seamless way to schedule an appointment for any time slot available.

Microsoft said this and other features it brings to improve healthcare workers’ daily routines are due to increased demand for telemedicine options in recent years.

“We’ve seen the adoption of virtual appointments in healthcare skyrocket during the pandemic, and we continue to see exceptional growth,” said Emma Williams, vice president of Modern Work Transformation. “It’s a field that’s here to stay, with use cases that are central to the future of healthcare and many other key industries.”

On the provider side, users can collect patient triage information in Teams during a virtual appointment, thanks to new integration hooks with Microsoft Forms and the Microsoft Bookings app. It will also collect and display real-time data from patient forms and questionnaires.

Microsoft also announced that an extension to its automated SMS appointment reminder feature in Microsoft Bookings will roll out to the UK when it previews in April. Currently, this feature is only available in the United States.

Also previewing, a new feature gives providers access to analytics compiled from a virtual appointment, including SMS response data, appointment duration, and wait times. virtual lobby through the Microsoft Teams admin center. And to accelerate the effectiveness of virtual appointments, a new device testing feature will allow patients to test the compatibility of their devices before the appointment begins (currently available through the Microsoft Teams EHR connector).

Microsoft also unveiled two new partnerships with Cerner and Teladoc to bring Teams and its related healthcare features to both companies’ healthcare-related technologies, including health record systems used by many clinics.

“At Microsoft, we are committed to supporting healthcare workers by designing products that can help improve the lives of people on the front lines and the patients they serve,” Williams said. “To do this, we are working on products to connect care teams more seamlessly, provide solutions to effectively manage and motivate care teams, and enable organizations to adapt to a healthcare environment of dynamic and rapidly changing health.”

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